Privacy Policy

This Privacy Policy describes how Heron Holding Ltd ("Protand", "we", "us", or "our"), a company incorporated under the laws of the United Kingdom with its registered address at 95 High Street, Office B, Great Missenden, Buckinghamshire, United Kingdom, HP16 0AL, collects, uses, and protects information that you provide when you use the Protand service at protand.com.

By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of the service:

• Account information: name, email address, company name, and password when you register for an account.
• Brand data: brand names, domains, and keywords you configure for monitoring campaigns.
• Usage data: pages visited, features used, actions taken within the dashboard, and timestamps.
• Technical data: IP address, browser type and version, operating system, referring URLs, and device identifiers collected automatically when you access the service.
• Communications: messages you send through our contact form or by email.
• Payment information: processed by our third-party payment provider; we do not store full card numbers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Protand service
• Process transactions and send related information, including confirmations and invoices
• Send administrative messages, including updates to this Privacy Policy, service announcements, and security alerts
• Respond to your comments and questions
• Monitor and analyse usage patterns to improve the service
• Detect and prevent fraud, abuse, and other harmful activity
• Comply with legal obligations

We will not sell your personal information to third parties.

3. Disclosure to Third Parties

We may share your information with third parties only in the following circumstances:

• Service providers: companies that perform services on our behalf (email delivery, hosting, payment processing, analytics) under confidentiality agreements and data processing terms.
• Legal requirements: if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights or safety of Protand, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, provided the acquiring party agrees to honour this policy.

4. External Links

Our service may contain links to websites operated by third parties. These sites are not under our control, and we are not responsible for their content, privacy practices, or terms. We encourage you to review the privacy policies of any third-party site you visit.

5. Security

We use commercially reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encrypted storage of sensitive data, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the service. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal, regulatory, or fraud-prevention purposes.

Aggregated, anonymised analytics data may be retained indefinitely.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data, subject to certain exceptions.
• Restriction: request that we restrict processing of your data in certain circumstances.
• Portability: request a machine-readable copy of your data.
• Objection: object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us using the form at protand.com/contact. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (sent to the address on your account) or by posting a prominent notice on the service prior to the change taking effect. The "Effective date" at the top of this page will be updated accordingly.

Your continued use of the service after any change constitutes your acceptance of the new Privacy Policy.

Contact: For questions about this Privacy Policy or your personal data, please write to us at protand.com/contact or by post to Heron Holding Ltd, 95 High Street, Office B, Great Missenden, Buckinghamshire, United Kingdom, HP16 0AL.